Contact Customer Service

After placing an order, you will be sent a confirmation email that includes an order number. Please save this number, as you will need it to enquire about your online purchases. For questions regarding the status of your order, please contact us at:

Email: service@beautysecrets.co.nz
Phone: +64-6-835 5340

Order Processing

All weekday orders are processed within 24 hours of receipt. Orders placed on Saturdays and Sundays are processed on Mondays. Next Day orders must be placed before 3:00pm (NZ time) to ensure next-day delivery.

Product and Gift Certificate Postage and Handling Information

All orders are shipped via courier according to the schedules below. Please allow 2 to 7 business days for delivery. Please note: courier can only deliver to a physical address (no PO boxes).

Products

Standard Courier charges within New Zealand.

Overseas postage rates will vary. Please enquire for postage out of New Zealand.

Payment Options

We gladly accept Visa, MasterCard, American Express for processing your orders over the Internet. If you prefer to pay by cheque or money order, please send your payment along with your order information to:

Beauty Secrets Day Spa & Clinic
72 Bridge Street
Ahuriri
Napier
New Zealand

Make checks payable to Beauty Secrets Day Spa & Clinic.

Goods will not be processed/sent until receipt of payment.

International Orders

Please call +64-6-835 5340 or email to arrange for an international shipment of your product or gift card.

Returns Policy

You may return products to us where the products are faulty or damaged. Please refer to our Terms of Service for more information.

Beauty Secrets Day Spa & Clinic
72 Bridge Street
Ahuriri
Napier
New Zealand